Returns & Refunds
If any Goods you purchase are damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe an article is faulty, you should notify us by email and arrange for the return of the item(s). You must notify us directly upon receipt of any issue with the Goods.
If the item has been incorrectly ordered you may return the item within 14 days for a refund, we reserve the right to charge a restocking fee (the restocking fee will usually be 20% of the value of the items supplied). Carriage costs will not be reimbursed. The goods must be returned in as new condition. Special Order items (items not ordinarily held in stock) can only be returned by the client if the item is faulty; if the item is returned simply because it is surplus to requirement no refund will be available.
Made to Measure or bespoke items are non-refundable – please ask at time of ordering if your item is bespoke
Returned items must be securely packaged and returned to us within 14 days. We suggest by courier or recorded mail service. We advise that you take out enough postal insurance to cover the value of the contents.