Trading Terms of Business

1.    Introduction
1.1    In these conditions the business Barry Napper & Co Ltd will be referred to as ‘we’/ ‘us’/ ‘our’/’company’ and or ‘Barry Napper & Co Ltd’.
1.2    ‘Client’ refers to any person or business who purchases Goods or Services from Barry Napper & Co Ltd and may also be referred to as ‘you’/ ‘your’.
1.3    The terms contained in this document (Trading Terms of Business) apply to all transactions for goods and services supplied by Barry Napper & Co Ltd via direct contact or through the company website.
1.4    ‘Quotation’ refers to a written quotation or estimate describing the Goods and Services to be provided by Barry Napper & Co Ltd.
1.5    ‘Goods & Services’ refers to the specific articles and labour detailed in the quotation or specific items listed on our website.
1.6    ‘Order’ refers to the confirmation made by the client to proceed with the purchase of Goods and/ or Services either verbally or in writing.

2.    Quotations, Prices & Orders
2.1    All Quotations for Goods & Services will be valid for a period of 10 days from issue.  After 10 days, all Quotations will need to be recalculated to take into account any changes in costs i.e. inflation, materials, wages, exchanges rates.
2.2    Pricing – all prices quoted are in £ sterling exclusive of VAT and shipping charges. For online orders shipping charges will be applied once the client has selected a shipping option.
2.3    Charges for travel will also be detailed separately (see Paragraph 6).
2.4    Prices may be subject to change at any time prior to (but not after) acceptance of your order.
2.5    Prices online are correct as of May 2018 but may be subject to change at any time.
2.6    Any unforeseen work or variations will be discussed and agreed with you prior to commencement.
2.7    All online images are for illustration purposes only and colours and styles may vary.
2.8    Orders, whether placed online or otherwise, will be acknowledged by way of a written response from us detailing your order reference and the goods ordered. This will be the formation of a contract between us.
2.9    We do not accept online orders until the Client has paid in full.
3.    Delivery Terms
3.1    We aim to deliver all goods ordered online in 48 hours by Royal Mail or by a courier service. In the event that delivery is delayed or the Goods are out of stock we will contact you by email or telephone. You will have the option to wait until the Goods are available from stock, or cancel your order.
3.2    Goods will be dispatched to the address you provide on your order and may require a signature on arrival.
3.3    For all online orders once delivered, the Goods & Services will become your property and responsibility and, except in relation to Goods that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

4.    Payment Terms
4.1    All credit account invoices are payable 28 days from the date of the invoice (our standard payment terms)
4.2    Interest charges on outstanding accounts.  Any invoices not paid by the due date may suffer a credit charge of 25% per annum, charged on a pro-rata daily basis.  The company reserves the right to vary the rate of interest charged at any time by not giving less than 14 days’ notice.
4.3    The company retains title to all new goods, repaired parts and services rendered until the invoice is paid in full. All items or services provided will remain the property of the company until the invoice price has been paid in full, the client shall remain a bailee only until payment is made.
4.4    Any monies outstanding beyond our credit terms will be passed out of hand to a Credit Collection Agent and will be subject to a mandatory surcharge of £100.00 (excluding VAT) to cover costs incurred, such accounts will also be subject to any other costs incurred in obtaining settlement.

5.    Returns
5.1    If any Goods you purchase are damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe an article is faulty, you should notify us by email and arrange for the return of the item(s).  You must notify us directly upon receipt of any issue with the Goods.
5.2    If the item has been incorrectly ordered you may return the item within 14 days for a refund, we reserve the right to charge a restocking fee (the restocking fee will usually be 20% of the value of the items supplied). Carriage costs will not be reimbursed. The goods must be returned in as new condition. Special Order items (items not ordinarily held in stock) can only be returned by the client if the item is faulty; if the item is returned simply because it is surplus to requirement no refund will be available.
5.3    Made to Measure or bespoke items are non-refundable – please ask at time of ordering if your item is bespoke
5.4    Returned items must be securely packaged and returned to us within 14 days. We suggest by courier or recorded mail service. We advise that you take out enough postal insurance to cover the value of the contents.

6.    Travel charges, Weekend working and Overnight accommodation
6.1    Barry Napper and Co Ltd reserve the right to levy a charge for travel both to and from a client site, this rate will be kept under review and may vary from time to time.  Where possible travelling charges will be shared between clients who are visited on the same day.
6.2    Barry Napper and Co Ltd will impose additional charges over and above the standard hourly labour rate for all work undertaken, at your request, on a Saturday or a Sunday.
6.3    Overnight accommodation, if required due to the location or time of the work due to take place, will be charged to the client.
6.4    If an overnight stay is required to facilitate a shared visit to more than one client the costs associated with the overnight stay will be shared equally between all clients visited on that trip.
6.5    Ferry and air travel costs (including car hire) will be recharged to clients as incurred. All costs to be agreed prior to any journey taking place.

7.    Warranty
7.1    Items sold with a warranty will have the level of cover stated on the invoice, options include full parts & labour, parts only, return to base. The warranty period will commence from the date of installation or despatch.

8.    Our Liability
8.1    Barry Napper & Co Ltd do not accept and will not be held responsible for any claim relating to loss of earnings , business disruption, or loss of profits or other consequential and / or indirect losses during and following work under taken by its Service Engineers or following a defect in a component or material supplied.
8.2    We will not be liable to you where performance of our obligations to you is prevented or restricted by any circumstance or cause beyond our reasonable control.

Company Registration No: 9497580.